Applied Computer Solutions Client Care Рdefines the model for governance and single point of ownership for complex and strategic accounts



Applied Computer Solutions’¬†Client Care Framework is an IT governance model that leverages Six Sigma, ITIL and other quality-management standards to help improve IT service management. It is designed to connect the needs of key stakeholders and develop a unified strategy with transparent communications. Based upon multiple industry-standard methodologies, the Client Care Framework provides a foundation for IT governance and operational excellence. It is implemented by a Client Success Manager (CSM) with the business and technology acumen to help drive performance improvements throughout the IT environment.